Refund and cancellation policy

Last updated 21 October 2026

Every exam has a free diagnostic, free daily practice and a free mock test, so you can judge Integrato Digital before paying. Paid plans are one-time purchases and never renew automatically, so there is nothing to cancel.

When you can get a refund

• Within 3 days of purchase, if you have used fewer than 50 questions under the paid plan, we refund in full on request.
• Duplicate or mistaken payment (for example, paid twice for the same order): refunded in full.
• Service failure: if a technical fault on our side stops you using the plan for more than 48 hours in a row, we extend your plan by the lost time or, if you prefer, refund the unused portion.

The "Last 24 hours" plan is not refundable once used, because it is consumed within its 2-day window. Plans bought for you by an organisation are refunded only to that organisation.

How to ask

Email info@integrato.digital from your account email with your order number (shown on your account page). We reply within two working days. Approved refunds are made to the original payment method within 7 working days; your bank may take a few more days to show it. Access under the refunded plan ends when the refund is processed.

NISM fees

We do not collect NISM examination fees. Refunds or rescheduling of an examination are handled by NISM under its own rules.